November 8th, 2010 by Arjan Olsder Posted in Analysis & Editorial | No Comments »
Last week, Glu launched their new Freemium game Gun Bros. As the company probably hoped for, the game downloads skyrocketed, but so did serverload. As a result, gamers became dissatisfied about the poor network performance.
Niccolo De Masi, CEO of Glu, did exactly what’s best in a situation like it. Confess to the consumers that the servers are a problem and note that the company is working hard on a solid solution to the problem.
“We at Glu are enthralled and appreciative of the reception you have given Gun Bros. – our first freemium-social title. We are aware of the server issues and bugs and I can assure you our teams are working tirelessly to resolve them as quickly as possible. We will restore any loss of status caused as a result of these issues as soon as possible. As a thank you for your loyalty and support, we will also include a bonus for all users in an upcoming update to the game.”
Glu is not the only publisher that has performance problems at the launch of a new freemium game. The same thing happened to ngmoco on release of their We Rule game.
